Emerald Lake - Privacy Policy

General Information

This website is owned and operated by Emerald Lake Trailer Resort & Waterpark. We respect the privacy of our customers and visitors to our website. This document describes our privacy and security practices related to this website (desktop & mobile site). By providing us with Personal Information on this Web site, you fully understand and consent to the collection, use, retention and disclosure of such Personal Information in Canada and/or the United States in accordance with this Privacy Policy.

Personal Information is information that we directly associate with an identifiable person or entity and may include, for example, name, address, telephone numbers, email addresses and payment information.

Information We Collect

The information we collect is both Personal Information and some Data Collection.

Personal Information

With the exception of credit card info, we store Personal Information from your order/reservation to allow us to track your transaction, consult with any issues you may have or refer to a previous order/reservation to help provide customer service.

Data Collection

Usage Data is anonymous information regarding use of our Web site or services that is collected through the use of automated means. Usage Data collected through these automated means may include, for example, information that we gather and store about your visit to the Web site, such as your IP address and the location of your server, type of browser and operating system used, date and time you access the Web site and pages you visit. Usage Data does not generally include Personal Information and is not treated as Personal Information under this Notice. Cookies are sometimes used to collect Usage Data. “Cookies” are small identifiers sent from a web server that are stored on your device’s hard drive for the purpose of identifying your browser during interaction on websites or storing information or settings in your browser.

How We May Use the Information We Collect

We may use the Personal Information we collect for the following purposes:

  1. for our everyday business purposes, such as establishing and managing your customer account, responding to any inquiry you may have, providing products and services you request, processing and collecting payments and providing customer support;
  2. to comply with legal recommendations, applicable legal requirements and our policies and practices.

Third Party Applications on this Web site

Some pages of the Web site include third party applications that allow interaction or content sharing by you. These applications provide specific services or content from a third party, such as a Facebook “Share” or “Like” button, and are visible to you when you visit our Web site. Your interaction with these programs typically allows the third party to collect some information about you through cookies they placed on your device when you registered for their application or service. In some cases, the third party may recognize you through its cookies even when you do not interact with their application. Please visit the third-parties’ respective privacy policies to better understand their data collection practices and controls they make available to you.

We do not sell or otherwise share Personal Information with third parties.

Data Security

We use reasonable security measures consistent with standard industry practice designed to help safeguard Personal Information in our possession against loss, theft and unauthorized use, disclosure, or modification by use of a Secure Certificate (SSL). We cannot fully guarantee perfect security of networks, systems, servers and databases we operate or that are operated on our behalf. In order to help maintain the security of your information, you should protect the confidentiality of your user name and password should you opt to register on our site.

You may elect to have your information completely removed from this system by e-mailing us at Reservations@Emeraldlake.ca with your request.

If you have any questions about this Privacy Policy or the practices of this Site, you may contact us at:

1-800-679-1853
905-659-7923
1-888-341-9856
Emerald Lake Trailer Resort & Waterpark
7248 Gore Rd.
Puslinch, ON
N0B 2J0